Premium Carrier Partner

DHL eCommerce x HubBox

Get your first year of HubBox funded when you choose DHL eCommerce as your pickup carrier.

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Why DHL ecommerce

Leading Pickup Carrier in Europe

Vast pickup network across Europe

DHL eCommerce offers over 145,000 Parcel Pickup points across Europe, so your customers can always find a convenient pickup location.

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Discounted shipping rates

Pay up to 30% less for shipping compared to home delivery.

30% off

Convenient local stores

90% of the UK population is within 10 minutes of a DHL Parcel Pickup point.

Convenient local stores

Flexible pickup times

Most DHL Parcel Pickup points are open from 8 ‘til late, 7 days a week. Customers can collect their packages at a time that suits them, avoiding missed deliveries.

Flexible pickup times
Why HubBox

The Best-in-Class Tech Behind Pickup at Checkout

First-year subscription funded

Thanks to our strategic partnership with DHL, selected customers are given a funded first-year license to HubBox, providing a risk-free opportunity to put it to the test.

Easy to set-up and customize

HubBox integrates seamlessly with platforms like Shopify, BigCommerce, WooCommerce, Salesforce, Magento and custom-built stores and includes advanced customization options.

Easy to set-up and customize

Seamless user experience

Our best-in-class UX encourages customers to choose pickup, featuring a sleek map with branded pins and customizable locations – plus detailed info on location types, opening hours and nearby amenities.

Seamless user experience

Parcel Pickup points across Europe

Selling across the UK and Europe? DHL eCommerce gives your customers access to 145,000+ Parcel Pickup points through a single integration.

ServicePoints across Europe

Reliable tracking

HubBox integrates seamlessly to give customers instant updates on shipping status.

Reliable tracking

Expert support

Our team of experts are with you all the way,  from setup to ongoing support, helping drive pickup adoption.

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Ready to unlock the Power of Pickup
at your checkout?

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How it works

A Seamless Pickup
Experience

Step 1

Customer selects a DHL Parcel Pickup point at checkout

Our user-friendly pickup locator ensures customers can easily find and select the most convenient location.

Step 2

DHL delivers the order

DHL drops the package to the chosen Parcel Pickup point. Batch shipping to a single pickup location significantly reduces carbon emissions and guarantees first-time delivery success.

Step 3

Customer gets their DHL pickup code

Customers receive automated collection instructions via email and SMS – including a unique pickup code, info on opening hours and pickup location details.

Step 4

Customer collects their order

Customers have up to 10 days to pickup their order.

Integrations

Effortless Integration With Any Ecommerce Platform

Frequently asked questions

FAQ

The DHL Parcel Pickup network is comprised of up to 13,000 locations in the UK – and over 145,000 across 26 countries in Europe.

Customers have up to 10 days to collect their parcel after it arrives at the Parcel Pickup point. Many locations are open late and at weekends.

The parcel will be returned to the sender if not collected.

Customers will receive an email notification from DHL including their Pickup Pass. They show this pass at the location.

For DHL, ID is required on every parcel collection.

The UK restrictions for DHL are up to 15kg and no bigger than 60cm x 60cm x 60cm. It’s worth remembering that these restrictions can vary by country and for different DHL services.

Join the world’s leading retailers offering pickup via DHL today

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