Add Pickup Locations and Lockers to Your Checkout
HubBox integrates out-of-home delivery into any ecommerce checkout, connecting your shoppers to 250,000+ pickup locations and lockers worldwide – boosting conversion, cutting costs and nailing first-time delivery.
Retailers already using HubBox
The numbers
Deliver to lifestyles, not doorsteps
Shoppers don’t plan their lives around delivery windows. Give them pickup that fits their life – and watch conversion, loyalty and margins follow.
Parcels delivered first time
Of shoppers want pickup at checkout
Cheaper than home delivery
The complete pickup experience for your checkout
Everything you need to offer seamless pickup – embedded in your existing stack.
The Map
Designed from real shopper behaviour. Built for conversion.
Thoughtful UX/UI is the difference between a completed sale and an abandoned cart. Surface every detail shoppers need – photos, opening hours, parking, accessibility, travel info – in an intuitive view.
Branded pins for instant recognition
Locations clearly tagged by type – stores, lockers and more – with branded pins that make choosing quick and intuitive.
Amenities surfaced upfront
Parking, wheelchair access, opening hours – so shoppers find the location that fits their routine, not just the nearest one.
Smart search and filtering
Filter by amenities, hours and location type. Seamlessly optimised for mobile and desktop.
Customisation
Own your pickup experience
Your brand worked hard to get shoppers to checkout. Don’t let the wrong delivery experience undo it. With HubBox, you’re in complete control of how pickup looks and behaves.
Your brand, end to end
Colours, typography, messaging – all yours. Pickup feels native to your checkout, not like a third-party bolted on.
Surface pickup at the right moment
Choose to show pickup alongside standard delivery before shoppers even add to basket – giving them the clarity to commit earlier.
Optimised for every buying journey
Fully responsive across mobile, desktop and native app – so the experience is consistent however shoppers choose to checkout.
Configuration
Configure everything. Code nothing.
Decide which locations surface, which products are eligible and how your network is structured – all from a no-code dashboard. Built for the complexity of enterprise retail.
Complement your stores, don’t replace them
Use geofencing to surface your own locations first, keeping customers within your ecosystem and driving valuable footfall.
The right locations for the right products
Show or hide specific pickup points and disable pickup for ineligible items at SKU level – so every shopper sees only what’s relevant to them and what works for you.
Transparent pricing, smarter incentives
Show transparent shipping costs across every delivery option – and automatically apply discounts when shoppers choose pickup, turning price into a reason to convert.
Works with whatever stack you’re already running
HubBox slots into your existing checkout without disruption – any platform, payment provider, native app, or carrier network. Live in as little as 24 hours.
Built to fit your stack, not the other way around
Go live in days, not months, across any ecommerce platform or custom-built checkout. Whatever payment provider, address validation tool or fraud engine you rely on.
One integration. Every major carrier network.
Stop hardcoding individual carrier APIs. HubBox aggregates all major PUDO networks in a single integration point – and when you onboard a new carrier, toggle them on instantly without a new dev sprint.
Covered by
Your Carrier
Leading carriers including DPD, UPS, Royal Mail, DHL, PostNord and Asendia will cover your HubBox license for year one.
No cost, no risk – just results.
Eligibility terms apply.
Questions retailers ask us
Everything you need to know about carriers, integration, pricing and support before you get started.
Which carriers and pickup networks does HubBox work with?
HubBox integrates with major carriers and pickup networks across the UK, Europe and North America, including UPS, DPD, InPost, Royal Mail, DHL, Asendia, PostNord, GLS and Evri.
The HubBox team configures the relevant carrier and pickup networks as part of the setup process. Retailers can use different carriers across different countries through a single HubBox integration, giving them the flexibility to offer the networks that make most sense in each market.
Which countries does HubBox cover?
HubBox provides retailers with access to over 250,000 pickup points across the UK and Ireland, continental Europe and the Nordics, as well as the United States and Canada. Coverage varies by country and carrier, with networks such as Royal Mail, Evri and DPD supporting the UK market, while other carriers provide strong coverage across Europe and North America.
HubBox isn’t limited to these markets, however. Where the relevant carrier infrastructure is available, the team can support retailers looking to offer pickup in additional countries. For a country-by-country breakdown, speak to the HubBox team.
What platforms does HubBox integrate with?
HubBox integrates with all major ecommerce platforms, including Shopify, BigCommerce, Magento, Salesforce Commerce Cloud and WooCommerce. Custom-built sites are supported through the HubBox SDK and JavaScript library, with full documentation available via the developer portal.
HubBox is compatible with 99% of checkouts, covering off-the-shelf platforms, bespoke architectures and native mobile apps. We also work alongside express payment methods such as Apple Pay, Google Pay, PayPal and saved payment details, which typically cap out-of-home delivery options at checkout. HubBox is built to work around these limitations and offer pickup as a delivery choice regardless.
Does HubBox manage the integration end-to-end?
Yes, with some differences depending on the retailer’s setup. For Shopify, HubBox can handle the front-end integration directly. On other platforms, the retailer completes the integration with support from the HubBox implementation team.
HubBox can also advise on and help manage any changes needed across downstream systems such as ERP, OMS, TMS or WMS, but those changes remain the retailer’s responsibility. Shopify integrations can go live in under a day, while timelines for other platforms such as Magento and Salesforce Commerce Cloud depend on the retailer’s setup and can take longer.
Downstream fulfilment requirements also vary by carrier. Some networks can work with existing warehouse processes, while others, including Royal Mail and Evri, may require changes to systems or operational workflows. The HubBox team can help identify what’s needed during implementation and continues to provide support after launch as retailers add new carriers or expand into new markets.
How is HubBox priced?
HubBox pricing depends on the carriers and networks a retailer uses. Some are offered through a licence-fee model, while others may include different commercial arrangements or funding that reduces the cost of getting started. The HubBox team can explain the options available during the initial scoping process.
Where retailers pay a licence fee, the savings can outweigh the cost of HubBox. Based on retailer data across the HubBox network, savings can be worth 2x to 4x the licence fee, depending on the carriers used and the volume shifted to pickup. This can include lower shipping rates where available, alongside savings associated with failed home deliveries and redirects. For pricing based on your carrier mix and requirements, speak to the HubBox team.
How long does HubBox take to integrate?
Shopify integrations can go live in under a day. Timelines for other platforms depend on the retailer’s setup and the work required across the checkout and downstream systems.
For platforms such as BigCommerce and WooCommerce, HubBox can integrate using TAG, a JavaScript-based integration. Magento and other more complex setups can take longer depending on the retailer’s architecture and testing requirements.
Can HubBox be customised to match my brand?
Yes. The HubBox checkout widget is fully customisable across more than 100 configurable components, so it feels native to your checkout rather than a third-party tool bolted on. Customisable elements include:
- Language
- Fonts
- Colours
- Map pin design
- Notification copy
Branded map pins are more important than retailers often expect, with HubBox user research finding that switching from generic to branded pins meant shoppers understood the pickup map faster, jumping from 12.5% to 80% – a near 7 times improvement in how quickly shoppers identify and select a pickup point. The widget can also be configured per-region or per-carrier to match local market conventions.
Does HubBox work with subscription services?
Yes. HubBox supports subscription commerce models including recurring boxes, replenishment and curated subscription products. The integration approach depends on the retailer’s subscription platform and how pickup is offered – for example, whether shoppers select a pickup point once at signup or can change it per delivery. A HubBox implementation specialist can map this out during scoping.
Is there a parcel size or weight limit for pickup?
Maximum parcel size and weight restrictions vary by carrier. HubBox can work with retailers to make sure customers placing an order that exceeds those limits aren’t shown pickup as a delivery option at checkout.
Does HubBox support cross-border ecommerce?
Yes. Retailers selling into multiple countries can offer pickup points across those markets through a single HubBox integration where they use one website. If they operate separate country-specific sites or domains, HubBox needs to be integrated with each site individually.
Cross-border is a growing area of focus, with recent partnerships including Asendia for cross-border European delivery and PostNord for the Nordics. They sit alongside existing coverage across the United Kingdom, mainland Europe, the United States and Canada. New countries and carriers are added regularly as retailers expand into new markets.
Does HubBox provide reporting and analytics?
Yes. HubBox retailers get access to Console, a reporting dashboard that shows how out-of-home delivery is performing across their business. It brings together performance data from across the delivery journey to better understand the impact of pickup at checkout and measure the return from HubBox. The dashboard can also support internal reporting, making it easier to track progress and build a case for further adoption.
Still have questions?
Speak to the TeamHubBox is completely free for your first year – fully funded through our carrier partnerships.
HubBox is completely free for your first year – fully funded through our carrier partnerships.