× HubBox

Privacy Policy

1. What personal information do we collect?

We collect the following personal information:

  • Your name.
  • Your contact information, including your email address and telephone number.
  • Your credit or debit card details.
  • Your demographic information, including your post code.

We collect this personal information when you register an account with us online at www.hub-box.co.uk. We only keep your personal information with your permission.

2. What we do with your personal information?

We require personal information from you to process your delivery requests and payments. We also use the information gathered by Cookies to provide a better browsing experience for you.

We will use your personal information for:

  • Order processing and payment.
  • Internal record keeping.
  • Sending you emails regarding the status of your delivery requests.
  • Occasionally sending you promotional emails.
  • Occasionally contacting you for market research purposes.

If you do not want to be sent promotional emails or be contacted for market research purposes, please contact us to let us know.

Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing this website and communicating electronically with us, you acknowledge and agree to our processing or personal data in this way.

3. Security/who else has access?

We take your personal data and the protection of your confidentiality very seriously. We have therefore put safeguarding procedures in place to protect the personal information we collect online. We use a secure server that encrypts the information you give us. We do not store your card details. The only other people who will be able to see your personal information are the Collect Partners that receive delivery of your parcels at their Collect Points (although the information that they see is restricted to your name and Convenient Collect Number) and the company that processes your card payments. They cannot use your personal information for any other purpose other than for carrying out their set work.

4. Cookies - what are they and how we use them?

Cookies are small pieces of information that are placed on your computer’s hard drive to help analyse web traffic.

Cookies do not give us access to your computer or your personal details, nor do they contain any personal information. They simply allow a web application to respond to your individual preferences and to allow us to build a better website for our customers. They are used for analysis purposes.

There are two types of Cookie: Essential Cookies and Performance Cookies.

  • Essential Cookies ensure that the website runs as it should. Without these, the pages may not display and functions may not perform properly. If you have chosen to decline Cookies, then certain areas of our website cannot be provided.
  • Performance Cookies are small files sent from our web server to your web browser that ask for permission to be placed on your hard drive to gather and remember information about your browsing preferences. The information gathered is anonymous.

The Cookies on our website only track you on our website. They do not gather any information about any of your other browsing habits. Once you leave our website, the Cookies cease to gather information. We use Cookies to create a tailored experience for you, and to improve our website continuously for our customers. Any information gathered by Cookies is strictly used for statistical analysis and then removed from our systems.

A Cookie in no way allows us access to your personal information or computer. You can choose to accept or decline Cookies on most webpages, or alter the settings on your web browser according to your preferences.

The Third Party Performance Cookies we use are 'Google Analytics'. Google Analytics Cookies determine the number of unique visitors to our website, provide consistent experiences for our users, and optimise web usage. Google Analytics Cookies may differ in the duration that they collect information for than our own website Cookies.

If you have any queries about Cookies and privacy, please contact us so that we can help you further.