1. What personal information do we process and store?
If you have registered on our website as a HubBox customer, we process and store the following personal information:
- Your name.
- Your contact information, including your email address and telephone number.
- Your geographic information, including your postcode.
If you do searches on our website (e.g. a search for your nearest Collect Point), we process the time of the search and the type of browser you are using, but only store that information anonymously for our internal business intelligence (i.e. all IP addresses and identifying factors are removed before storage).
If you have selected HubBox Click & Collect on one of our online retailer partner’s websites, the position is the same as the above. We also process and store the following details about your order if such details have been given to us by the online retailer in order to assist with the monitoring and fulfillment of your order: (a) what is included in your order; (b) what shipping method you selected; (c) the timestamp of when the order was placed; and (d) the order state (e.g. processing, completed, out for delivery, delivered or cancelled).
The servers on which we store the above information are based in the UK and Ireland (i.e. within the European Economic Area).
We process and store data only to the extent necessary in order to provide the HubBox service to you either directly (if you have registered on our website) or on behalf of our online retailer partners. Without your personal data, we are unable to provide the service to you.
We do not process and store your debit and/or credit card details. If you have registered on our website as a HubBox customer, your card details are processed and stored by a PCI compliant third party provider called Braintree (www.braintreepayments.com), which is a PayPal company.
You can log into your account (either via the portal on our website or one of our mobile Apps) to access, amend or delete your personal information at any time. Alternatively, you can ask us to provide you with a copy of your personal information or amend/delete your personal information by contacting us at firstname.lastname@example.org (we will action any requests as soon as possible and in any event within one month).