How HubBox Transformed Woodward Canyon’s Delivery Operations

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saved on average per shipped package by eliminating residential surcharges through Access Point deliveries

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hours saved weekly eliminating the time allocated to redirects, returns and other delivery issues.

About Woodward Canyon

Woodward Canyon Winery stands as a testament to tradition and excellence in winemaking. The family-owned winery is synonymous with producing premium wines from its vineyard high on the hills of Washington’s Walla Walla Valley. With a new generation of environmentally conscious online shoppers emerging, Woodward Canyon knew it had to respond, and it embarked on a direct-to-consumer (DTC) strategy.

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We’ve reclaimed around six hours each week by eliminating the time spent on redirects, returns and other delivery issues.

Michelle Aichele, Director of Wine Club and DTC Sales ,Woodward Canyon

The Challenge

While the DTC approach generated significant sales, ensuring successful first-time deliveries proved to be a challenge for the family-owned business. The complexities of wine shipments, especially to areas with warmer climates like Arizona, Texas, and Florida, also underscored the importance of finding a reliable delivery solution.

A potential solution emerged during a conversation with
their UPS representative. HubBox offers online retail delivery technology designed to give customers more choice for delivery or collection – enabling customers to choose from over 20,000 pickup locations across North America directly at checkout.

The results

Since partnering with HubBox, the team witnessed a boostinG repeat purchases, confirming satisfaction with the new delivery option.

12% of wine consumers choose Access Points when offered.