Privacy Policy


This Privacy Policy outlines HubBox’s practices with respect to collecting and using personal information when individuals use HubBox services directly, or indirectly through selecting Click & Collect on retailer websites.

What personal data do we process and store, and why?

When you use HubBox, we process and store your name and your contact information, including your email address and telephone number.

We also process and store your geographic information, including your postcode/zip code and your IP address. If you do searches on our website for your nearest HubBox Collect Point or UPS Access Point™ or equivalent, we process the time of the search and the type of browser you are using. This information is instantly anonymised before it is stored (i.e. all IP addresses and identifying factors are removed before storage). It is used only for our internal business intelligence and to help us improve our service (e.g. by setting up more collection locations in popular areas).

If you select Click & Collect on one of our retailer partner’s websites, the position is the same as the above. We also process and store the following details about your order if such details have been given to us by the retailer in order to assist with the monitoring and fulfillment of your order: (a) what is included in your order (in order to identify the size or shape of your parcel at the collection point); (b) what shipping method you selected; (c) the timestamp of when the order was placed; and (d) the order state (e.g. processing, completed, out for delivery, delivered or cancelled).

We do not process and store debit and/or credit card details.

We process and store your data only to the extent necessary in order to provide the HubBox service to you either directly, or on behalf of our retailer partners. Without this personal data, we are unable to provide our service to you.

Where do we store your personal data?

The servers on which we store the above information are based in England and Ireland (i.e. within the UK and the European Economic Area).

Deleting, restricting or amending your personal data?

You can contact us at any time (by emailing to ask us to delete, restrict the processing of, or amend your personal data. We will store your personal data securely unless and until we receive such a request. We will action your request as soon as possible.

Third Parties

We do not share your data with any third parties other than your chosen HubBox Collect Point or UPS Access Point™ or equivalent to the extent that they need the information in order to process your parcel.

If we are obliged to disclose your personal data to other third parties, we will do so to the minimum extent necessary: (i) to comply with a law, regulation, governmental or securities exchange requirement, court order, judicial proceeding or legal process, such as a subpoena or a search warrant; (ii) to address a violation of the law; (iii) to investigate fraud or criminal activity, and to protect our rights or those of our affiliates, or as part of legal proceedings that affect us or may affect us or our affiliates; and (iv) to allow HubBox to exercise its legal rights or respond to a legal claim.

We may share information, including personal data, in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale of an asset or transfer in the operation thereof). If this happens, the acquiring company or transferee will assume the rights and obligations as described in this Privacy Policy.


We take your personal data and the protection of your confidentiality very seriously. We have therefore put safeguarding procedures in place to protect the personal information we collect, including but not limited to using a secure server that encrypts the information you give us.

Changes to this Policy

HubBox reserves the right to modify this Privacy Policy from time to time. If we make material changes to this policy, we will notify you here, by email or by means of a notice on our website homepage prior to the changes becoming effective.

You are requested to review the Privacy Policy regularly. You hereby declare that your continued use following any changes made to the services or the Privacy Policy shall constitute your consent to any modified terms.


If you have any queries about privacy, please email us at so that we can help you further.

If you want to raise an issue about something you think we have done wrong in relation to your personal data, please email us at We will acknowledge your email, and will tell you what action we are going to take and when, as soon as we are able to.

You have the right to lodge a complaint at the Information Commissioner’s Office if you think we are not complying with our obligations under data protection legislation.