Privacy Policy


(That boring but important stuff)

1. What personal information do we process and store?

If you have registered on the HubBox App as a HubBox customer, we process and store the following personal information:

  • Your name.
  • Your contact information, including your email address and telephone number.
  • Your geographic information, including your postcode.

If you do searches on our website (e.g. a search for your nearest Collect Point), we process the time of the search and the type of browser you are using, but only store that information anonymously for our internal business intelligence (i.e. all IP addresses and identifying factors are removed before storage).

If you have selected HubBox Click & Collect on one of our online retailer partner’s websites, the position is the same as the above. We also process and store the following details about your order if such details have been given to us by the online retailer in order to assist with the monitoring and fulfillment of your order: (a) what is included in your order; (b) what shipping method you selected; (c) the timestamp of when the order was placed; and (d) the order state (e.g. processing, completed, out for delivery, delivered or cancelled).  

The servers on which we store the above information are based in the UK and European Economic Area.  

We process and store data only to the extent necessary in order to provide the HubBox service to you either directly (if you have registered on our website) or on behalf of our online retailer partners.  Without your personal data, we are unable to provide the service to you.

We do not process and store your debit and/or credit card details.  If you have registered on the HubBox App as a HubBox customer, your card details are processed and stored by a PCI compliant third party provider called Braintree (, which is a PayPal company.  

You can log into your account (either via the HubBox App, accessed via our website, or one of our mobile apps) to access, amend or delete your personal information at any time.  Alternatively, you can ask us to provide you with a copy of your personal information or amend/delete your personal information by contacting us at (we will action any requests as soon as possible and in any event within one month).  

2. What do we do with your personal information?

We use your personal information for:

  • Order processing and payment.
  • Internal record keeping.
  • Sending you emails regarding the status of your delivery requests.
  • Occasionally sending you promotional emails (if you have opted to receive such emails).
  • Occasionally contacting you in order to check customer satisfaction (if you have opted to receive such contact).

If you do not want to be sent promotional emails or be contacted for checking customer satisfaction purposes, you have the right to withdraw your consent at any time by emailing us at

3. Security

We take your personal data and the protection of your confidentiality very seriously. We have therefore put safeguarding procedures in place to protect the personal information we collect online. We use a secure server that encrypts the information you give us. The only other people who will be able to see a limited amount of your personal information are the Collect Points that receive delivery of your parcels (the information they see is restricted to your name and HubBox ID number).  

4. Cookies - what are they and how do we use them?

Cookies are small pieces of information that are placed on your computer’s hard drive to help analyse web traffic.

Cookies do not give us access to your computer or your personal details, nor do they contain any personal information. They simply allow a web application to respond to your individual preferences and to allow us to build a better website for our customers. They are used for analysis purposes.

There are two types of Cookie: Essential Cookies and Performance Cookies.

  • Essential Cookies ensure that the website runs as it should. Without these, the pages may not display and functions may not perform properly.


  • Performance Cookies are small files sent from our web server to your web browser that ask for permission to be placed on your hard drive to gather and remember information about your browsing preferences. The information gathered is anonymous.

The Cookies on our website only track you on our website. They do not gather any information about any of your other browsing habits. Once you leave our website, the Cookies cease to gather information. We use Cookies to create a tailored experience for you, and to improve our website continuously for our customers. Any information gathered by Cookies is strictly used for statistical analysis and then removed from our systems.

A Cookie in no way allows us access to your personal information or computer. You can choose to accept or decline Cookies on most webpages, or alter the settings on your web browser according to your preferences.

The Third Party Performance Cookies we use are ‘Google Analytics’ and ‘New Relic’. Google Analytics Cookies determine the number of unique visitors to our website, provide consistent experiences for our users, and optimise web usage. Google Analytics Cookies may differ in the duration that they collect information for than our own website Cookies. ‘New Relic’ allows us to monitor the health and status of our application.  

5. Contact

If you have any queries about Cookies and privacy, please email us at so that we can help you further.

You have the right to lodge a complaint at the Information Commissioner’s Office if you think we are not complying with our obligations under data protection legislation (