Avalanche Vapes Lights Up Smarter Shipping After Easy HubBox Setup

• ◆ Top results: 10% of customers now choose pickup, fewer missed deliveries and lower shipping costs
• ◆ Region: UK

Avalanche Vapes is a leading online vaping retailer, known for high-quality products at competitive prices. In a market where convenience and fast, reliable delivery matter more than ever, the team were keen to offer local pickup at checkout for customers across the UK.

In June 2024, Avalanche Vapes launched HubBox through a funded licence via DPD. One year later, they’ve renewed directly – with stronger delivery performance, happier customers and growing pickup adoption to show for it.

Challenges

Before HubBox, missed deliveries were becoming a growing problem. Redelivery costs were rising, parcels were occasionally going missing and tracking issues were putting pressure on the support team.

Avalanche Vapes needed a smarter way to give customers more control and keep delivery costs in check. They also wanted to include their own store as a pickup point, and required real-time integration with DPD’s network of pickup points. 

The solution had to be seamless, scalable and simple to use at checkout.

Lynn Devaney, Director at Avalanche Vapes, says: “We were dealing with missed deliveries, rising redelivery costs and parcels going missing. It was creating frustration for both us and our customers.”

Solutions

DPD recommended HubBox as the leading software solution that makes it fast, easy and stress-free to offer pickup at checkout.

HubBox managed the integration end-to-end, working directly with the Avalanche Vapes team to get ‘click & collect’ live with minimal effort required. Within days, pickup at checkout was enabled, with thousands of DPD pickup points available nationwide – plus their own store included as an option.

Once the software was live, HubBox suggested a series of UI tweaks to increase uptake, based on proven user research. The changes had an immediate positive impact.

Lynn says: “The integration was completely handled by HubBox, which made the whole process incredibly simple from our side.”

Results

Today, around 1 in 10 customers choose to collect their orders – helping Avalanche Vapes reduce missed deliveries and boosting customer satisfaction.

Lost parcels are down, support queries have dropped and far fewer deliveries end up in the wrong place or with neighbours. With more orders going to pickup points, average delivery costs are falling too – unlocking long-term savings for the business.

Lynn says: “Offering pickup has made a real difference. Customers are happier, support queries are down and we’re saving money on deliveries.”

Why HubBox?

For Avalanche Vapes, the value of offering pickup with HubBox is clear. 

The setup was straightforward, performance continues to improve and the HubBox team remains on hand with advice and support. What began as a funded trial is now a core part of the company’s long-term delivery strategy.

Lynn adds: “HubBox is a great solution that adds value from day one. I’d definitely recommend it to other retailers.”

Ready to discover the power of pickup?

Book a free demo to see HubBox in action.