Screwfix France Saves 40% on Shipping After Nailing Pickup Rollout With HubBox

• Key facts:
• • Main use case: Enable pickup in new region
• • Implementation time: 2 days
• • Country: France

Screwfix is a leading trade and DIY retailer, known for its fast, reliable ‘click and collect’ service in the UK. When the business expanded into France, the goal was to offer the same seamless pickup experience – despite operating with far fewer stores.

Pierre Bouchez, Director of Supply Chain at Screwfix France, explains how HubBox helped deliver on that promise – enabling cost savings and supporting a smooth, scalable expansion into the French market.

The challenges

In its mission to enable local pickup in France, Screwfix faced a few key obstacles…

• • High stakes from day one – pickup is a must-have for retailers in France, and not offering it at checkout puts conversion rates at risk.
• • While Screwfix’s store network in the UK, with more than 950 locations, can easily support convenient in-store pickup for customers, the network in France is currently  too small. To offer the same level of service, Screwfix needed to rely on a national carrier network.
• • Required real-time integration with carriers to confirm the availability of the pickup points. French pickup points can be lockers or small local businesses that may be full or closed. 
• • Needed a way to automatically prevent oversized parcels from being offered for pickup. 

These issues made the prospect of creating a custom-built pickup solution unrealistic.

Pierre says: “Some retailers attempt to develop their own pickup at checkout solution, but we thought it could be much more efficient, secure and scalable to work with a specialist like HubBox, and to use a plug-and-play solution that just worked.”

The solution

Screwfix chose HubBox as a plug-and-play solution that could enable the brand to offer local pickup in France quickly and easily.

• • Seamlessly integrated with Screwfix France’s Magento webstore in just two days, with the HubBox team providing full support to maximize success
• • Paired with Centiro to calculate parcel dimensions based on basket contents and enable/disable pickup at checkout accordingly 
• • Provided a real-time, customized map showing available pickup points to customers, including key details like opening hours and parking

Pierre says: “HubBox was quick to set up, easy to manage and worked right out of the box. We felt supported at every stage.”

The results

• • Rapid pickup adoption. 30% of Screwfix France customers choose pickup.
• • Major cost savings. Delivering to local pickup points via HubBox saves Screwfix 40% on shipping costs. 
• • Scalable growth. Enabled fast expansion across France with delivery options that meet local expectations.
• • No risky tech builds. Avoided the cost and complexity of developing in-house solutions.

Pierre says: “If delivering to a home address costs us €10, delivering to a pickup point only costs us €6. So it’s not just helping us give customers the convenience they want, it’s saving us money too.”

Why HubBox?

For Screwfix France, HubBox delivered. 

The setup was fast and hassle-free, the integration with its existing tech stack was seamless and the intuitive UX at checkout has seen a third of customers choose pickup from the word go.

With HubBox, Screwfix now has a scalable, future-ready solution that supports its ongoing European expansion – offering convenience to shoppers and reducing delivery costs at the same time.

Pierre adds: “HubBox has been critical to our expansion in France. The team know the product inside out and the results have been brilliant. I’d absolutely recommend it.”