× HubBox

Terms & Conditions

1.Our contract with You

These are the Terms which, together with the Privacy Policy, are the basis on which we supply the Service to you following your registration on the Company Website. By registering on the Company Website, you agree to be bound by these Terms.

2.Registration Process

1. You must register on the Company Website prior to making a Collection Request (unless you are offered HubBox directly at an online retailer’s checkout)

2. In order to complete the online registration process, you must provide us with the following information, which must be accurate:

a. Your full name;
b. A Valid UK Billing Address;
c. Customer Account details; and
d. An operational mobile telephone number and monitored email address.

You will also be asked for your bank details during the sign-up process. This information is required to ensure the right user is collecting the right parcel, and to verify your account.

This information will be held by us in accordance with our Privacy Policy.

3. When registering, you must select either the Pay-as-you-go Service or the Subscription Service.

4. If your registration is successful, we will provide you with a HubBox ID. This will appear on the screen immediately after the registration has completed and will also be sent to you by email.

5. Once you have been given a HubBox ID you may make a Delivery Request (see Clause 4 below).

6. If the information you have provided us with in registration is false, fraudulent or incorrect you will not be able and/or entitled to use the Service. We reserve the right to suspend your registration until such time as you provide us with your correct details (by using our contact form).

7. If the information you have provided us with during registration is false, fraudulent or incorrect you will not be able and/or entitled to use the Service. We reserve the right to suspend your registration until such time as you provide us with your correct details (by using our contact form ).

8. If the information you have provided us with on registration subsequently changes (for example, if you move house or get a new email address), you must inform us immediately using our contact form (when doing so, please tell us your full name and provide your HubBox ID).

9. By providing us with your Customer Account details you authorise us to take payment from you in accordance with these Terms. If we accidently debit your account by more than we should, we will refund you the excess amount within 10 days of the mistake being drawn to our attention.

3.Pricing

1. If you select the Pay-as-you-go Service you will be charged £1.95 (inclusive of VAT) for every individual Parcel delivered to a Collect Point (the “Pay-as-you-go Price”). The Pay-as-you-go Price will automatically be deducted from your Customer Account when you collect your Parcel from the Collect Point. You will not be charged for your first Collection Request.

2. If you select the Subscription Service you will be charged £6.95 per month (inclusive of VAT) entitling you to make unlimited Collection Requests per month (the “Subscription Price”). The Subscription Price will automatically be deducted from your Customer Account on every monthly anniversary of your registration.

3. If we are unable to process a card payment from you for any reason, we will contact you and you must arrange payment by another means.

4. You can cancel your subscription at any time. Please log in to your account here.

5. We reserve the right at our absolute discretion to vary the Pay-as-you-go Service Price and/or the Subscription Price upon 30 days' notice to you by email.

4.Delivery Process

1. When making a Collection Request you must:

a. Not arrange the delivery of any goods that contain or comprise Prohibited Articles as defined in Clause 7.1 below;
b. Specify the address of a Collect Point as the delivery address
c. Ensure that your HubBox ID appears after your surname on any order;
d. Not arrange for the delivery of any goods that incur either excess and/or duty charges payable on delivery; and
e. Not provide instructions to leave the Parcel outside the Collect Point or with the Collect Point’s neighbour in the event that delivery is attempted outside of the Collect Point’s working hours.

2. When the Parcel containing your Articles is delivered to the Collect Point we will send you an email (a "Delivery Confirmation Notice") informing you that your Parcel has been delivered and providing you with a Collection Code ("Collection Code").

3. On receipt of the Delivery Confirmation Notice you must collect your Parcel from the specified Collect Point within the time period stated in the Delivery Confirmation Notice. This will usually be 14 days although the time periods within which Parcels must be collected may vary according to the size of the Parcel, the Collect Point that you have selected and the month in which the Parcel is delivered.

4. When collecting your Parcel you must provide the Collect Point with:

a. Your Collection Code; and/or
b. Proof of your identity (namely a valid passport, driving licence or bank card).

If you are unable to provide either of these requirements, the Collect Point may refuse to give you your Parcel unless and until you can fulfil the requirements. In such circumstances, the Collect Point will continue to hold your Parcel until the expiry of the period set out in the Delivery Confirmation Notice.

5. If someone else is collecting a Parcel on your behalf, they will need to provide the Collect Point with:

a. Your Collection Code;

If they are unable to provide this, the Collect Point may refuse to give them your Parcel unless and until they can fulfil the requirements. In such circumstances, the Collect Point will continue to hold your Parcel until the expiry of the period set out in the Delivery Confirmation Notice.

6. If you fail to collect the Parcel within the period set out in the Delivery Confirmation Notice we reserve the right in our absolute discretion at any time after 14 days following delivery either to:

a. Return the Parcel to the sender at your cost (and such cost – which shall include the cost of returning the Parcel plus a reasonable administration fee – will be taken from your Customer Account prior to return); or
b. Store the Parcel otherwise than at the Collect Point.

7. If we return your Parcel in accordance with Clause 4.7(a) above we will notify you by email. You will not be charged the Pay-as-you go Price.

8. If we store your Parcel in accordance with Clause 4.7(b) above we will notify you by email. You will not be charged the Pay-as-you go Price unless and until you receive the Parcel, at which point the Pay-as-you go Price will be deducted from your Customer Account in the usual way.

5.Supply of the Service

1. We shall supply the Service to you using reasonable care and skill.

2. We have absolute discretion as to the means and procedure to be followed in the handling and storage of Parcels delivered to Collect Points.

3. We reserve the right to reject delivery of a Parcel at a Collect Point if:

a. You are not a registered Customer;
b. Your name and/or HubBox ID are not clearly identifiable on the Parcel; and/or
c. The Parcel:

(i) Exceeds the weight or dimensions specified in Clause 6.2 below;
(ii) Is not Correctly Packaged;
(iii) Does not have a Label attached;
(iv) Appears to and/or contains Prohibited Articles; or
(iv) Appears to be damaged.

4. If we reject delivery of a Parcel:

a. You will be notified by whichever courier shipped your goods; we will not directly notify you.
We will not charge you the Pay-as-you-go Price (or, if are a Subscription Service Customer, the failed delivery will not count towards your monthly total).

If you have not registered and you send a Parcel to one of the Collect Points, it will be rejected and you will not receive a notification by email.

6.Parcel Criteria

1. All Parcels must be Correctly Packaged and have a Label attached.

2. Parcels must not weigh more than 20 kilograms nor exceed dimensions of 70cm x 70cm x 70cm.

7.Prohibited Articles

1. Prohibited Articles include but are not limited to:

a. Any objects or substances that are either illegal in the Jurisdiction or in respect of which carriage or possession is illegal in the Jurisdiction.
b. Gases, pyrotechnics, arms and ammunition or corrosive, toxic, flammable, explosive, oxidising or radioactive materials or any other noxious, dangerous or hazardous goods or goods likely to cause damage.
c. Money, prescribed drugs, liquids, foodstuffs, perishable goods, coins, or plants or plant seeds or derivatives.
d. Any item of high value including without limitation jewellery, bullion, deeds, bonds, securities, stamps, antiques, fine art.
e. Birds, fish, animals or any other creatures.
f. Any item that requires specialist storage or storage at a specific temperature.

2. If you nevertheless (whether knowingly or unknowingly) place a Collection Request which results in a Prohibited Article being delivered to a Collect Point, we shall be under no liability whatsoever in connection with the Prohibited Article however arising and you shall be liable for any and all loss or damage caused by, or in connection with the Prohibited Article however arising and shall indemnify us against all penalties, claims, damages, costs and expenses whatsoever arising in connection therewith and the Prohibited Article may be destroyed or otherwise dealt with in our absolute discretion by us or by any other person in whose custody they may be at the relevant time.

3. We shall be entitled, in our absolute discretion to suspend or cancel your registration if you arrange for Prohibited Articles to be delivered to one of our Collect Points or use the Service otherwise than for personal use.

8.Our liability

1. All Parcels delivered to Collect Points are held there at the Customer's risk. We do not accept liability for any loss or damage caused to Parcels whilst they are being held at Collect Points.

2. Notwithstanding Clause 8.1 above, in the event that you are able to supply us with (i) valid proof of delivery to the Collect Point; and (ii) confirmation of the value of the Articles contained in the Parcel, we may in our absolute discretion elect to compensate you up to a maximum of £200 per Parcel. In order to be eligible to receive such compensation, you must provide us with the above information in writing (our contact details are here) within 30 days of the date on which you say the Parcel was delivered. If we decide to provide you with compensation, this will be paid directly into your Customer Account.

3. We do not exclude or restrict in any way our liability for death or personal injury resulting from our own negligence or the negligence of our employees or agents acting in the course of their employment or agency or for fraud or fraudulent misrepresentation.

4. We shall not be liable whether in contract, tort, under statute or otherwise (including in each case negligence) for any of the following type of losses or damages arising under or in relation to provision of the Service:

a. Special, indirect or consequential loss or damage whatsoever; or
b. Any loss of profits, business contracts, anticipated savings, goodwill or revenue (whether direct or indirect).

5. Notwithstanding Clause 8.3 for which our liability is unlimited, our entire liability whether arising from our breach of contract, negligence, or breach of statutory duty in connection with our supply of the Service to you shall be limited to the value of the Parcel contents or £200, whichever is lower.

6. If delivery of your Parcel is attempted outside of the Collect Point's working hours and is left outside a Collect Point or with a third party, we shall not accept liability for the Parcel contents. Or if for unexpected reasons the Collect Point is closed, and the parcel is left, we still have no liability.

7. The Company is not liable as a bailee in respect of any Parcels delivered to Collect Points.

9.Events outside our control

1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an Event Outside Our Control.

2. An Event Outside Our Control means any act or event beyond our reasonable control including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks which prevents us from supplying the Service to you.

3. If an Event Outside Our Control takes place:

a. We will notify you as soon as reasonably possible by email; and
b. Our obligations under these Terms will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our performance of the Service to you, we will restart the Service as soon as reasonably possible after the Event Outside Our Control is over.

4. If you have already made a Delivery Request we will as far as reasonably practicable arrange for your Parcel to be stored which may include storage at an alternative Collect Point. We will notify you as soon as reasonably possible by email of the Collect Point at which you should collect Your Parcel. The time periods for collection specified in any Delivery Confirmation Notice shall be suspended until we have notified you of the alternative Collect Point in accordance with this Clause 9.4.

10.  Variation

1. No variation, extension or cancellation of these Terms shall be binding upon the Company unless and until it is confirmed in writing under the hand of a Director of the Company and, for the avoidance of doubt, it is declared that no person other than such Director has authority to negotiate or enter into any commitment on behalf of the Company the effect of which would or might (but for this present clause) involve the Company in any legal liability whatsoever. Any future versions of these Terms appearing on the Company Website are deemed confirmed in writing under the hand of a Director of the Company.

2. IWe may amend or repeal these Terms at any time by giving you 10 days' written notification, such notification to be posted on the Company Website and your attention drawn to it by email. Your continued use of the Service will constitute acceptance of the revised Terms.

11.  Applicable law

1. These Terms shall be construed in accordance with the laws of England and Wales.

2. The Courts of England and Wales shall have exclusive jurisdiction in relation to any matters arising out of a contract incorporating these Terms.

12.  Third parties

1. A person who is not a party to these Terms shall have no right to enforce any of these Terms under the Contracts (Rights of Third Parties) Act 1999.

13.  Waiver

1. We do not give up our rights by delaying or failing to exercise them at any time.

14.  Severance

1. If any of these Terms are found by a court to be illegal or not enforceable, all other Terms will still be in effect.

Definitions

  • "Article" means any article which is not a Prohibited Article and "Articles" shall be construed accordingly.

  • "Collect Point" means a collection location listed on the Company Website and identified there as a Collect Point.

  • "Company" or "we" or "us" or "our" or "ourselves" means Convenient Collect Limited t/a HubBox (Company No. 9271441) whose registered office is at Studio 8, 5 Morie Street, London, SW18 1SL, and includes the Company's servants, agents, and any person or persons receiving, storing or carrying Parcels under the contract with the Company (including but not limited to Collect Points).

  • "Company Website" means www.hub-box.com.

  • "HubBox ID" means the unique identification number allocated to a Customer upon successful registration on the Company Website.

  • "Correctly Packaged" means packaged in accordance with the Company’s specifications as set out on the Company Website.

  • "Customer" or "you" means a person who successfully registers on the Company Website and "your" shall be construed accordingly.

  • "Customer Account" means a debit or credit card account in the Customer's name.

  • "Delivery Request" means when a Customer acting in accordance with these Terms orders goods from an online retailer requesting that those goods be delivered to a Collect Point.

  • "Jurisdiction" means England and Wales.

  • "Label" means clearly visible and legible identification on a Parcel of the Customer's name, HubBox Username and the relevant Collect Point address.

  • "Parcel" means an Article or Articles that are Correctly Packaged and have a Label attached and "Parcels" shall be construed accordingly.

  • "Pay-as-you-go Service" means when a Customer pays the Pay-as-you-go Price in respect of every Parcel delivered to a Collect Point.

  • "Privacy Policy" means the Company’s privacy policy which can be found at on the Company Website.

  • "Prohibited Article" means those Articles listed in Clause 7.1.

  • "Service" mmeans the receiving, storing and releasing of Parcels delivered to Collect Points in accordance with these Terms.

  • "Subscription Service" means when a Customer pays the Subscription Price every month which entitles the Customer to arrange for unlimited parcels per month to be delivered to a Collect Point.

  • "Terms" means these terms and conditions.

  • "Valid UK Billing Address" means an address in the UK (excluding a PO Box address or address in the Channel Islands) that is linked to the Customer Account.