The HubBox Network
Your nationwide network of local Collect Points
The key to convenient online shopping
There's no reason why your customers should ever miss a delivery, or have to wait in at home to receive one.
We’ve built a network of carefully managed parcel shops across the UK to ensure that each and every delivery is accepted the first time. Your customers can then collect at a time that suits them.
Whether you're an independent, pureplay or omnichannel retailer, offering a great delivery experience to your customers is essential. Our Click & Collect solution is built with your customers in mind and is fully supported by our in-house customer services team.
About the HubBox Network
A courier-independent network
HubBox Collect Points receive deliveries from any courier or parcel carrier. This means that you can use whichever couriers you want to execute deliveries - they simply deliver to our Collect Points as if they were completing a home delivery.
Offer your customers one collection hub
No matter what delivery speed your customers select, whether that's Express, Next Day or even Same Day, they can always pick up from their chosen Collect Point. This will never change, even if you switch couriers or add multiple additional delivery speeds.
Full control and customisation
HubBox is the only Click & Collect software that allows you to set your own network profiles, customized to your business needs.
Activate or remove Collect Points in real time based on defined criteria, such as proximity to store, geography or type of location. If you have a store estate, you can turn off Collect Points within their vicinity to drive footfall into your stores.
We strive to provide the most consistent, convenient and positive collection experience for your customers
Extended Opening Hours : 81% of our stores are open 06:00 - 22:00, 7 days a week
Long pickup windows: Customers have 14 days to collect their parcels, giving them maximum flexibility
Straightforward pickup: Customers can securely collect their parcels using a unique Collection Code or photo ID
Larger deliveries accepted: Our Collect Points accept parcels up to 20KG and 70cm x 70cm x 70cm
Exemplary service: Our UK-based customer services team are always on hand to help resolve queries