Powering in-store collection for omnichannel retailers like Skinnydip, London.
average increase in gross annual revenue from offering in-store collection
of shoppers who choose to collect from store make an additional purchase
Powering in-store collection for omnichannel retailers
HubBox’s retail technology platform makes it easy for any retailer to offer their customers in-store Click & Collect (BOPIS). Our market-leading checkout software and order management app are quick to launch and work together to drive increased sales both online and in-store.
Our in-store Connect App makes it simple for stores to manage orders, notify and serve customers collecting their parcels. Allowing customers to Click & Collect their orders from store is not only about fulfilling a key expectation around convenience, but is central to any successful omnichannel strategy.
That’s why our solution is optimised to help retailers derive the maximum commercial benefit from BOPIS (Buy online, pick up in store).
“With the customer at the heart of everything we do here at Skinnydip, we wanted to offer a service that enables them to be able to collect their order with ease. As a business we want our customers to have the best possible experience both online and in-store, and we feel like working with HubBox really takes us that one step closer”
James Gold ,Skinnydip London – Co-Founder
The HubBox Difference
- Automate customer notifications
- Launch Click & Collect without adding any additional store hardware. The
- Connect App runs on any internet-enabled device
- Brand and customise parcel software and all customer emails
- Analyse Click & Collect performance and access store-level insights
In addition to the increased average basket values that Click & Collect orders generate, retailers can expect to see up to an additional 9% in annual gross revenue from online shoppers who make an additional purchase when collecting their items in-store (depending on store real estate).
Other benefits include:
Reduce time spent managing Click & Collect orders, both in retail locations and HQ
Increase sales by offering online shoppers the option to pick up items in store
Reduce operating costs through streamlined scheduling and order fulfilment
Improve customer experience by minimising wait times and speeding up pickup
Add marketing opportunities to customers through enabled email marketing
A guide to in-store Click & Collect
The problems with in-store Click & Collect and how to solve them
How Brown Bag Clothing use HubBox to reduce failed deliveries and drive increased spend
Online retailers Brown Bag Clothing and Woodhouse see higher average order values when they offer customers Click & Collect at checkout